The Stables Lake District Retreat by PolkaStays

The property was not as described—no internet, no TV, and a broken toilet—forcing us to leave. Positive: It was clean. Negative: The property was not as described. There was no working internet, no functional TV, and a broken toilet. We had to leave and book a hotel for the rest of our week in the Lake District at considerable extra cost. While faults can happen, the situation was made far worse by PolkaStays’ poor handling. From the start, I received daily spam emails, then a last-minute claim that payment hadn’t been made (it had). The property information sheet was incorrect, and after eventually connecting to the correct wifi, the service was intermittent before failing completely. It took 21 hours for them to confirm there would be no internet and to suggest we use mobile data—which barely works in the area. Communication was slow and unhelpful, and I ultimately had to go through the booking.com to get a refund. I cannot recommend this property or management company.

Positive: We liked everything, it was so peaceful and relaxing, host was always available for help, bed was comfortable, home from home, definitely recommend Negative: There was nothing we didn't like