Ravenswood Penthouse (Chester City Centre) By PolkaStays

Could really be a lovely apartment with just a few small changes & realistic advertising. Positive: The location was perfect, right in the heart of the city centre, close to all needed amenities & being up on "The Rows" you really felt part of the Chester experience. The apartment itself is nicely furnished & lots of upcyling in the furniture which genuinely added to the character. the extra throws etc also added a nice homely touch. Negative: The apartment was tidy, but definitely not clean. Many areas had thick dust, though lower tables weren't dusty. Many of the glasses & cutlery were sticky & dirty, so we had to rewash all of them to be on the safe side. I have also never rented a place like this that didn't come with even a dishwasher tablet, wash-up liquid, or ANYTHING required to get you through the first evening, meaning it was trip to tescos before we could even have a cuppa. 2nd bathroom door was extremely had to unlock & the flush on that toilet was equally hard to press. The main entrance from outside has a security code pad to gain entry, we did this only to find there was not catch on the frame for the lock to engage with, so ANYONE can walk in. One morning there was a group of young men in and out of what we guess is a storage area & they said it has always been like this. It certainly didn't make us feel secure, and as a mum it meant that I didn't really sleep too well. Biggest issue was the fact that the apartment is listed as having 3 bedrooms, IT DOES NOT. There are 2 bedrooms, each has a lovely double bed & a single. There is a narrow partition wall & large open arch (at least 2/3 of the wall) separating two sleeping areas in one room, but this COULD NEVER be counted as 2 sep rooms! zero privacy for those using it, even using the bathroom at night means walking through someone else's "bedroom". Certainly meant no romance on this trip.

For a short stay the property was central to the city and just the right size. Positive: There was a good range of beds for the 4 of us and the position was fabulous. Two bathrooms was definitely a plus. Negative: The check out time was early compared to a 3 pm check in. Furniture in the lounge wasn’t very comfortable and if we were spending time in the apartment we would have struggled with only 2 seats on the sofa and occasional chairs rather upright.

Clean, comfortable apartment, very convenient for exploring the town. Positive: Great location for visiting and exploring Chester. Clean and comfortable apartment, heating easy to use so can be warm or cold as you prefer. Good kitchen and bathroom facilities. Quiet place despite lots of people and traffic outside. Responsive host. Negative: Reflecting previous feedback: There are a lot of stairs, accessing and within the apartment. If you find these difficult or have large amounts of luggage this place is not for you. If you like old buildings and can manage stairs easily it is fine. The kitchen is good, but a long way from the dining area (up stairs). The bathrooms are good, the water is very hot and the temperature cannot be adjusted. Maybe this makes for quick, money saving showers (although my son opted for a bath instead, so maybe not!). They are also both together, away from 2 of the bedrooms. The penthouse apartment does have 3 bedrooms, but the information is slightly misleading as one is accessed through another with no closing door. If you want/need total privacy this could be awkward. The photos show all the apartments, check which one you will get. Despite these comments we (a family of 4 with 2 teenagers) were comfortable, had a lovely time and would go there again!

Perfect location, homely, comfortable and clean. Would definitely return. Positive: The location was excellent, in the middle of Chester. The apartment was lovely and spacious. Had all amenities. Would recommend. Negative: Obviously being in the middle of the town centre outside noise from rowdy people was heard, but that can’t be blamed on the property.

Not Luxury Positive: Location Negative: This property is not fit for purpose and should not be advertised as a luxury apartment. We stayed as 4 adults and 2 young children and encountered serious issues from the moment we arrived. The apartment was freezing cold, poorly prepared, and not properly cleaned. The kitchen and bathroom were below standard, the dishwasher still contained items from previous guests, and the oven appeared used. Basic amenities were missing or insufficient. Shampoo was not refilled, tea bags were not replenished, and there were only three forks for six people, which is completely unacceptable. The most serious failure was the complete lack of hot water for the entire two-night stay. Each morning there was no hot water at all, meaning we were unable to shower or wash. We contacted the host immediately on both mornings. Despite instructions being given and a visit to activate a “boost” function, the issue was never resolved. Hot water is a basic, minimum requirement for any accommodation. Its absence alone makes this property unacceptable, particularly when travelling with children. This stay caused unnecessary stress and inconvenience and fell far below basic hosting standards. The property is misrepresented, poorly managed, and should be avoided. We will not return and do not recommend this apartment.