Kingsley Loft (Chester City Centre) By PolkaStays

Positive: Perfect central location Negative: We were informed only shortly before arrival that one of the toilets was out of order and advised not to use it, with assurances that a plumber had been arranged. However, upon arrival, the main toilet in one of the flats had not been flushed and contained a large faeces, which was both unhygienic and unacceptable. This left only the en-suite toilet available, which was inconvenient for our group. More concerning was the discovery of a discarded bag in the living room containing what appeared to be remnants of Class A drugs. This was deeply troubling, especially as we had children staying with us. We raised these issues with the owners, who offered a 5% discount on a future stay with Polka Stays. Given the seriousness of the concerns, we escalated the matter to Booking.com, who provided a substantial refund. While the location and facilities were otherwise good, due to the hygiene, safety issues encountered and a lack of accountability from Polka Stays, we would not choose to stay with Polka Stays again in the future.

Would not recommend until issues sorted and a deep clean done Positive: Good location Negative: The apartment was dirty appeared not to be cleaned smelt like cigarettes and an off odour, there was a nail hanging out the wall, the floor was unlevelled and cracked throughout. The furniture in the lounge was outdated and had 2 broken chairs, we had to wash all the kitchen ware before using as it was dirty. We had to go buy cleaning products just to make it somewhat fit for purpose. We were staying with two children and it wasn’t safe.

Must stay here. Positive: Spotless great area, central on The Rows, just lovely.

Excellent place to stay right in the heart of the city centre. Positive: Location Modern Amenities

It was ok Positive: It was Good not any disturbance Negative: Its was not like pictures in actual not any parking nearby