York Suite at The Stables Chester by PolkaStays

Positive: Lovely apartment, fully equipped and parking. Good location. Nice to have the outside space too. Negative: Spring mattress was not my comfort

Beautiful apartment however basic touches missing and very poor shower Positive: Beautiful apartment. Easy instructions. Secure parking. Negative: Only 1 toilet roll provided for 4 night stay. Shower not powerful and unable to control temperature so child unable to use. No dish cloth etc to do dishes. Tv in bedroom did not work properly. Only 2 towels provided - could have more for an additional charge! Not things you expect for a property described as luxury.

Fabulous Positive: Amazing and close to Chester town centre will defo return Negative: Mattress was a little uncomfortable

Great location, but the luxury element was non existent - plastic dining chairs, need I say more. Positive: The apartmentwas mainly clean, modern and in a good location near the centre of Chester. The secure parking, albeit at a nominal additional charge, was ideal. Negative: The apartment could not be described as luxurious . The kitchen was poorly equipped - no oven gloves (a H&S concern), no serving spoons or bowls for microwaving food. All basics in any rental property. Apart from a sponge/scourer and some washing up liquid, there were no cleaning products or tools, surprising when guests are asked to leave the apartment clean as others would wish to find it. Although the apartment is for two there were four of most things except glasses. An attentive owner would ensure breakages were replaced, especially when guests are required to pay a damage waver/disclaimer. There were no instructions for any of the appliances and try as I might I could not get the TV to connect to the internet although there was evidence that this was possible. The hot tub in the courtyard garden was not working and had not been for some time. The courtyard itself was weedy. The blind in the bedroom was broken. The bathroom was so small you could not clean your teeth over the narrow sink as it was tucked under a mirrored cabinet. The shower area was grubby and the extractor fan was broken. As for the quality of PolkaStays customer service, this was abysmal - there was never any one on hand to deal with issues, and messages and emails were either unanswered or selectively answered much later. The coup de gras, however, was the fact that on two consecutive days the fire alarm was activated trapping guests within the complex as the electric gates out of the car park became deactivated. I was trapped for 3 hours on the 2nd occasion. No space left for the full story of what transpired but due to the medical needs of a fellow guest the fire brigade was called who also could not gain access so summoned the electric company. The fire brigade confirmed the electic company had supposedly systematic started cutting power for 8 hours a day due to a dispute over non/late payment of their bills by PolkaStays.

Lovely apartment in a great location, just bring your own supplies! Positive: Great location, small apartment but perfect for two people Negative: Mattress was VERY uncomfortable and there was no kitchen roll or j-cloths, no dishwasher tablets and no laundry pods (normally hosts leave 2-3 tablets in a container). One toilet roll for a six night stay was disappointing! We flew in so had to buy lots of extra supplies and a French press for coffee.