Eastgate Suite The Stables Chester by PolkaStays

Cold at start and difficult to find Positive: It was clean and decent. Negative: The location instructions tell you to enter from one street, but it's not. The Google Pin sent you to the main street, which also has a digital code to access, and obviously doesn't work. After going around for over 1 hour in the cold, and after almost jumping fences, we finally found the place from an opposite road by the canal. No one answered the phones, and they did not follow after the next few days. For the price, some complementary cookies and decent coffee machine would have been appreciated. Also, on the arriving evening, it was as cold inside as outside.

SERIOUS SAFETY HAZARD - TRAPPED DURING POWER CUT I booked this property for 30 nights in October 202 Negative: SERIOUS SAFETY HAZARD - TRAPPED DURING POWER CUT I booked this property for 30 nights in October 2025 and had to leave 17 nights early due to serious safety concerns. THE CRITICAL SAFETY ISSUE: On 7 October, during a power cut, I discovered I was trapped within the property grounds with no way to exit to the main road. The only gate is electric with no manual override or alternative exit. I had to trespass through neighbouring properties and ask residents for gate codes to escape. In a fire emergency with power loss, guests would be trapped. FIRE SERVICE INVOLVEMENT: I reported this to Cheshire Fire and Rescue Service, who confirmed the property had been inspected in September 2025 under the Regulatory Reform (Fire Safety) Order 2005 with "some items for attention." They are now investigating my specific complaint about emergency egress during power failure. PROPERTY OWNER'S RESPONSE: When I raised this serious safety issue, the owner's team (Rafael/PolkaStays): Dismissed it as just an "alarm issue" Blamed me for not requesting basic supplies for a month-long stay Offered £24 compensation Refused to address the fundamental problem: guests cannot safely exit during power failure OTHER ISSUES: Emergency phone number didn't work during the alarm Promised callback never came Inadequate supplies for 30-night stay despite £60 cleaning fee Property advertised as "luxury" but far below standard OUTCOME: I formally demanded a refund of £2,502 for unsafe accommodation under the Consumer Rights Act 2015. The owners have not responded. DO NOT BOOK if you value your safety. The question remains: if guests can't exit during a power cut, how could emergency services enter to rescue trapped occupants during a fire? Booking details: 30 nights, October 2025, Booking Reference 6875422832

Great appartment in Great location Positive: Great location, well equipped, excellent communications

Really nice apartment!

Positive: Very clear information to access the property. Very clean and tidy and a very good location Negative: Violet water wasn't very good to flush